The Last Thing That I Ever Buy from Chronicle Books

You know that feeling that you get, that powerless feeling when a company tricks you out of your hard-earned money and then treats you unfairly and acts like a jerk in the process? You totally know that feeling, right?

I hate that feeling. I should never have bought from Chronicle Books the second time.

The first time that they screwed me out of my money, I thought it was a fluke. I made a big book purchase from Chronicle as a birthday present to myself, using a coupon code for 30% off my purchase plus free shipping. But the Chronicle web site did this thing, where it showed me the coupon code discount and the free shipping to process my order, but when it emailed me my receipt, it showed me that it actually charged me the FULL price plus shipping!?!

Oh, man, and have you had to deal with any big company's customer service lately? Matt sent those emails that you're supposed to send to the Chronicle Books customer service email address, and NEVER got a response. What's up with that, by the way? Shouldn't you at least get back a form or something? And then he battled the phone tree, over and over again, and NEVER got to an actual human. NEVER. It's like they didn't have any actual human employees working that summer. And we didn't want to just return the stuff and have to battle to not pay return shipping. We NEVER got our money back. Never! And it was a ridiculous amount--something like seventy dollars. Who gets screwed out of seventy dollars by a book company?

So yes, I should never, EVER have gone near Chronicle Books again, never should have ordered from them again, never even should have looked at their site again. And yet I really want an 18-month planner that starts in July, and Moleskine makes one, and Chronicle has such a good selection of Moleskine, and, oh, look! a coupon code for 30% off my total purchase and free shipping!

You guessed it. The shopping cart showed me my discount and free shipping and processed my order with that total, but guess what my emailed receipt looked like?

This time Matt was finally able to get ahold of an actual human, eventually--I think he might have sold his soul at a crossroads in the middle of the night to do it, but he did it. And I won't even tell you how awful it was to have to talk to customer service--how my story seemed to be doubted, how last summer's order was deemed to old to correct, how my request to just cancel the order for that one little planner if the amount that I was charged couldn't be corrected was denied because it was going to ship later today, how I betrayed my own dignity by shouting at the customer service person--but I will tell you that eventually, finally, somehow Chronicle managed to refund the extra charges on that one little planner purchase.

The sick thing, though, is how one incident can make you angry all over again about the incident before. So yay, I got back this money that they were never supposed to charge me in the first place, but I'm still furious, and I still feel victimized. And it's gross how powerless you can feel in the face of personal injustice--they should never have overcharged me last summer, and yet I'm never going to get that money back, and there's nothing that I can do about it.

Fool me twice, shame on me, indeed.

UPDATE: I received an automated email from Chronicle today with the order number for last summer's large purchase in the subject line. The text of the email read, "per Joseph, credit for 174.68." $174.68 was the total of that order. Is Joseph my savior, a deus ex machina who has swooped in with an extremely generous compensation for my troubles? If so, I am now infused with happiness and gratitude and other good feelings evocative of one's power in the world, and thank you, Joseph! Or, since my credit card company hasn't actually noted any credit to my account yet, is it just more administrative weirdness? Time will tell, and I'll keep you updated.

WIP Wednesday: Less Talk, More Craft

I've been in the spring cleaning spirit lately, one of those moods in which I feel like getting rid of all of my stuff, preferably by crafting it into other stuff. Here's what I've been up to, in my flurry-ish of activity:

Patternmaking:

Quilting:

Party planning:

Working in the garden (thinning seedlings requires much consumption of radish sprouts and kale microgreens, as everyone knows):

And, of course, playing with a new toy:

Trust me, we have LOTS of plans for that new item.

And, of course, I've also been parenting and taking lots of walks and eating sandwiches and watching season 2 of Supernatural. You know, important stuff like that.

P.S. Check out my weekend posts at Crafting a Green World--a tutorial for making those paper chains that I've been going on and on about, and a review of Ecofont, which is my new favorite font because it rules.

On the Wall

It has taken, literally, YEARS to figure this out, with lots of bad ideas and a huge stack of all kinds of photo frames set aside for our garage sale later this spring, but I have finally achieved wall art perfection:

So I didn't like the photo frames because I could never get their placement measured out perfectly (me and my math...sigh) and they always hung a little crooked and our walls are crap, I mean CRAP. They're plaster over metal lathe, and can you imagine a more nightmarish scenario for trying to hang something from a wall? Half the time you hit the steel, and the other half of the time a huge chunk of plaster falls out. And poor Matt, who has the primary responsibility shelf-making in the house--he has uttered swears that I have never heard before, and I have heard a lot of swears.

Anyway, inspired by these Photojojo vinyl wall frames that just stick right to the wall (vinyl decals are way trendy right now, because, I don't know, people need more vinyl in their houses?), I first tried to make my own removable frames with Velcro for re-stick-ability. Cardboard record album covers were a bust because they curled, especially if I tried to decorate them with wallpaper or collage, but even thicker corrugated cardboard tended to curl, and EVEN mat board curled, as well.

So I brought out the big guns. Foamcore, baby. Never gonna bend.

The photos themselves I laminated to make them sturdy to be on the wall without a glass cover over them. My plan is also to swap out the photos and other artwork fairly often, so I needed something quick and dirty. Here's my VERY dirty application method:

Pushpins through the laminate and into the foamcore hold everything nice and secure, doesn't leave much of a mark, and makes it a cinch to swap stuff out.

Now if only a person didn't pretty much have to donate plasma to afford new ink cartridges.

To Partially Explain the Clown Feet

In case you happen to see me around town and it makes you wonder:

Preschool mani-pedi, my friends.

A Temporary Flower Installation

The little girls were very offended that I mowed the lawn yesterday. We have beautiful little wild violets, you see, and beautiful dandelions and other weedy flowers. And yes, I'm very fond of them, as well, but I would like this spring to go down in the books as the first spring in which the city has not posted a warning on my door to mow my lawn or face a fine.

So I mowed, and the little girls scurried ahead of me and rescued all the beautiful little flowers in my path by pulling them up and stuffing them into a bucket. And when I was finished, they presented me with the bucket, and I thought, "What DOES one do with a gift such as this?"

One gathers one's girls, is what one does, and one throws down a large, pretty mat board into a shady spot in the backyard, and everyone works together to lay out a masterpiece:

It was as fun to photograph as it was to create:

Here are the dandelions:

And violets, and some lilac, which was not in the way of the mower:

Yeah, I'm pretty sure that bulb flower would have been safe, too, kiddos:

And clearly by this point the girls have just lost their heads, because here's some phlox, as well:

I don't know what that flower with the green leaves is, but I WOULD have mown that down:

So far this spring we've eaten our weight in dandelions, painted with them, and created an art installation that speaks to the ephemerality, and also the eternality, of youth. We haven't eaten the violets yet, but we will, and we may even make dandelion and/or violet jelly, although I'm still not sold on the idea--SO sugar-heavy! But it is still spring, and there is still much foraging to come.

An April's Worth of Paper

Well, we like what we like. That may be about all I can say about it.

For some reason, between the girls and me, what started out as just a simple paper chain to count down the days until the baby's birthday has...um, snowballed?

We make paper chains every day now.

I think the girls are pleased by the novelty of the new form--the strips of paper are fun to draw on and otherwise decorate, and it's fun, especially, for a three-year-old to see how her efforts add up into something concrete and hangable, and in one dark incident, it was discovered that a sister tearing up her sister's paper chain in secret can launch a day-long appetite for vengeance. Good times.

As for me, I think I'm mostly attracted to the paper chain's ability to mindlessly entertain. Often, while keeping the girls company in the work that they choose to do at the big table--pictures to draw, encyclopedias to page through, snacks to eat, dots to connect, random stuff to paint, etc., etc.,--I need something to do that is more interesting than just conversating (sorry, kids, but sometimes your conversation is boring, although I do agree, some dogs ARE brown, and yep, it IS weird that you can put a sock on either foot) and less interesting than writing a book proposal, or editing photos, or listing stuff in my pumpkinbear etsy shop, none of which will allow me to continue uninterrupted in the mindless conversating.

And that's why the living room has a little more bling, courtesy of a collaboration of scrapbook papers in blues:

And the bedroom has the more intellectual model, done with several pages torn from an old dictionary (we have better ones, I assure you, ones that are descriptive and not prescriptive, yuck):

I even posted some by-the-yard paper chainage in my pumpkinbear etsy shop:

You should totally check out that listing, by the way, because I discovered, in the process, how gloriously these paper chains photograph, and so my listing is stuffed with all these awesome close-ups and artsy takes on the subject "Paper Chain."

And EVEN THOUGH I started a paper chain cut from comic book pages today (I know--SQUEE!!!), with my excuse being that I HAD to watch those last two episodes from the first season of Supernatural because it was due back at the IU media library today, I have to put my toys aside for the rest of the week, I fear...

Remember the last dinosaur quilt? With the last panel to be pieced right here on my work table? And a tutorial on back-to-front blanket binding, intended to be photographed using this quilt, scheduled for Crafting a Green World this weekend?

Turns out that those things don't tend to sew, photograph, write about, or sell themselves. Huh, who knew?

Us, Tonight

Considering that barely half an hour prior, Willow was being perp-walked out of the park, bellowing, as Sydney followed behind us, screaming just as loudly, this is a mighty peaceful scene:

Willow is making alphabet flashcards for Sydney, cut from one of those Everything Preschool activity books--this was her idea. Sydney is completing page after page in a 1-10 Dot-to-Dot book--also her idea. She requires a lot of positive reinforcement as she works, because she thus far lacks confidence that she actually knows what the numbers look like and in what order they run, although she does, and so I'm hanging out, as well, creating yet another paper chain, this time from an old dictionary.

It's nice to have those moments of peace, especially when you know that all hell will break loose again at bedtime.